Contact us
How to Reach DentalGlow
We're here to help! Choose the best way to contact us based on your needs:
Product Questions & Recommendations
"Which whitening kit is right for me?" | "Is DentalGlow safe for sensitive teeth?"
TikTok DM: @dentalglowprosmile (Fast replies!)
Email: info@dentalglow.org (For detailed advice)
Order Support
"Where’s my order?" | "Wrong item received" | "Return request"
WhatsApp: +41 27 666 28 33 (Fastest resolution! Please include your order #)
Email: info@dentalglow.org (Subject line: “ORDER HELP: [Your Order #]”)
General Inquiries
"Collaborations" | "Wholesale" | "Press"
Email: info@dentalglow.org (Subject line: “COLLAB: [Your Brand]”)
Urgent Complaints
"My order hasn’t arrived" | "Product issue"
WhatsApp: +41 27 666 28 33 (24h response time)
Before You Contact Us...
For faster help, please note:
Response Times:
Email: 24 hours (Mon-Fri, 9AM-5PM CET).
WhatsApp: 12 hours (Urgent order issues only).
Social DMs: 48 hours (Not for order support).
Have This Info Ready:
Order issues: Your order # (e.g., DG-1234) + purchase date.
Product questions: Include skin sensitivity level (e.g., "My teeth react to cold water").
Wholesale/collabs: Your business name + audience size.
What We Can’t Do:
Diagnose dental conditions (we’re not dentists!).
Process returns via social media (email/WhatsApp only).
Location
DentalGlow
Dietikon, Switzerland